Why Appointment Types Matter
What's in a name? that which we call a rose/ By any other name would smell as sweet. - William Shakespeare
We hear it all the time, medical practices wondering how they should be organizing their appointment types. What should they call them? What procedure or visit is worthy of an appointment type?
Appointment types sit at the center of scheduling, provider efficiency, patient satisfaction, and revenue optimization. Correctly organizing them can drive more revenue, make physicians happier, and improve patient satisfaction. Get too generic with your appointment types and your schedule becomes indecipherable. Have appointment types that are too specific and you soon find yourself with too many – creating havoc for your schedulers struggling to find the right one. The wrong appointment types can even make onboarding new hires last months longer, costing thousands in wasted wages.
We have worked with thousands of providers in organizations of every specialty and size. We wanted to pass along the best practices from the healthcare systems we’ve worked with as well as common mistakes to avoid.